MCI

From: Robb Warren <rwarren@mis.net>
Subject: MCI
Date: Thu, 18 Jun 1998 20:20:17 -0400

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I just signed up online a few months ago for the 9 cent deal. Yes there
are some 'inconveniences', BUT I save a few bucks a month over a 10 cent
plan (even though most my savings are on Sundays, 5 cent/min), you CAN
use the 800 customer service, I never had trouble seeing my invoices. So
far I'm happy with it.

However, unrelated to this service: I  made a LD call home, direct
dialed from a payphone (should be 9 cents/min + 35 cent fee), an
operator cut in and asked what number I was calling, so I gave it and
was connected. I though it was odd, but didn't think twice. My bill
later showed a 20 minute operator assisted call for $8. I call MCI for
an explanation, they said it WAS an oper. ass. call. I said "not of my
choosing, what was I supposed to do when she asked what number I was
calling, hang up??" She said yes!! I said since my direct dial call was
intercepted, and I wasn't given a choice to redial, or told it would now
be a 40 cent/min call, I want a $6 credit. She said no, and I asked for
her supervisor. Now I'm waiting "24-72 hours" for a call back!
Looks like I'm going to cash the ATT check I just got in the mail!





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