Capitol One

From: rashea <healeyr@norwich.net>
Subject: Capitol One
Date: Sun, 20 Sep 98 10:55:04 EDT

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Due to family difficulties, a friend asked me to take over as custodian of
his Capitol One account while he went abroad to deal with the problems. He
wrote a letter to Capitol One giving me authority over the account, had it
notarized and mailed it to them. Over a couple of months, I paid off the
balance on the account and the account went inactive.

Several months later, Capitol One posted a yearly renewal fee of $25 to the
account. I wrote them a letter and ask that the fee be waived for the year,
as the account would be inactive. No response. The next month's statement
had a late fee of $25 on it. I wrote again and also called "customer
relations". They refused to allow me to deactivate the account. They said
only the primary cardholder could do this. I sent a message and told him the
problem. Meanwhile, it got to be late in the month and I thought I might get
another late fee, so I sent them the balance due. I heard from my friend a
week or so later and he said he had cancelled the account and they had said
they would cancel all fees. The next statement I get, they had charged the
check I'd sent them against the account and waived another $25 in late fees.

I was outraged and called and spoke to a customer relations supervisor, who,
despite a twenty minute conversation saying he understood the circumstances,
absolutely refused to refund the fees. When he said, "Is there anything else
I can help you with today?" I wanted to strangle him. Since that was not
possible, I am posting this to the list so that others may know the very
poor service I received from Capitol One. Don't ever expect them to treat
you like anything but numbers if you ever have a problem with them.

Roberta Healey
@colgate.edu





















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