conference call problems

From: JBednarzyk@aol.com
Subject: conference call problems
Date: Thu, 13 Jan 2000 17:54:58 EST

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Hi, I'm involved with a new volunteer organization.  We decided to have a conference call and I went searching on the web to find a company.  After a fair amount of research, I found one I thought was good with competitive rates.  I signed up via the web, but didn't get my customer number before needing to make the reservation.

So, I called in and they scheduled one over the phone.

It was an 800 dial in, versus some companies that had participants pay for the long distance charges themselves.  The difference was that the 800 # cost about 32 cents (from memory...) a minute, versus 20 or 22 cents a minute if the person dialed in with the toll number.

I was quite explicit in asking questions about the various charges when I called, asking if there was a set up charge, additional charge for the PIN, etc.  Given the fact that there was a big difference between the 800 versus the participant paid toll number, I thought that the LD charge was included.  In fact, I asked '32 cents a minute per person?  That's it?'

I called earlier today and found that the invoice was mailed out earlier this week, and what my total charge was.  I was then told that the LD charges would show up on my phone bill.  

Nowhere on their website does it say anything about extra long distance charges, nor was it mentioned in response to any of my questions when I called.  Do I have any sort of case here, and to whom would I complain?  

Thanks!  Juli

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