Go to Jeff Salisbury LWGate Home Page.From: persfin-digest <owner-persfin-digest@shore.net>
Subject: persfin-digest V4 #115
Date: Sat, 20 Dec 1997 08:23:33 -0500 (EST)
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persfin-digest Saturday, December 20 1997 Volume 04 : Number 115 IN THIS ISSUE: UPS HORROR STORY! ==================================================================== Neither Clearview Associates, Inc. nor Persfin-Digest is responsible for the content of any Persfin-Digest Sponsor Ad. Posting a Sponsor Ad does not indicate endorsement of the product or service by Clearview Associates, Inc. or Persfin-Digest. You're on your own. This issue is sponsored by: Oppenheimer Software - An Official MCI Messaging Agency. Features: MCI Fax Broadcasting Service MCI Fax Reply Service MCI Connect for cc:Mail MCI AutoForward internetMCI Lan Access to MCI Telephone: 800-390-9379 FAX: 800-492-6862 E-Mail: Connect-Sales@mcimail.com Also sponsored by Wholesale Products. Why pay retail? The new HP360LX palmtops (Windows CE 2.0 and 8MB RAM) can be ordered. Price $650 + shipping. Specialists in HP320LX palmtops - the hot new HP palmtop that runs Windows CE. 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Subscribers should seek the services of qualifed professionals for such advice. The publisher, Internet provider, advertisers, and Digest contributors cannot be held responsible for any loss incurred as a result of the application of any of the information provided here. Copyright (c) 1995, 1996 Clearview Associates, Incorporated REQUESTED SUBSCRIPTION FEE: $20/year. Monies will go directly to defraying publication costs, compensating for the time and effort of the Publisher, and enabling the Publisher to create additional useful sources of information on the Internet. Send cash, check, or money order (U.S. funds), payable to "Clearview Associates, Incorporated", to: Clearview Associates, Incorporated 12 Clearview Road Stoneham, MA 02180-1918 Contribution will be acknowledged by e-mail if you include an e-mail address. To Subscribe: e-mail majordomo@shore.net, text: subscribe persfin-digest To Unsubscribe: e-mail majordomo@shore.net, text: unsubscribe persfin-digest ---------------------------------------------------------------------- Date: Sat, 20 Dec 1997 08:23:20 -0500 (EST) From: The Editor <ikrakow@shore.net> Subject: UPS HORROR STORY! I'm exercising my right of editorial privilege because this affects my son and perhaps someone can do something about this. My son, Sam, and his girlfriend, planned a trip on a Windjammer cruise in the Caribbean, which starts tomorrow (Sunday, December 21, 1997). He ordered the tickets through a mail order travel agency in Virginia. The travel agency used UPS to send the tickets to Sam, who lives in Philadelphia. The problem is that Sam was out of town on Wednesday and Thursday, when UPS attempted to deliver the package. On Friday, he left a message with UPS that they could leave the tickets without his signature, but UPS refused to do this, reported that there was a 3rd attempt that was unsuccessful. Apparently, when this happens, they require that Sam contact UPS for a redelivery attempt. Both Sam and I tried the UPS toll free number (1-800-PICK-UPS). They told us that the package is locked in a truck in their warehouse in South Philadelphia. Normally, they're not open on Saturday, but today they are open from 10 a.m. to 2 p.m. The package is *definitely* at their warehouse, but we were told that NOBODY WOULD TALK TO SAM IF HE WENT DOWN TO THE PHILADELPHIA WAREHOUSE. The problem is that Sam's plane leaves Sunday. If he doesn't receive the tickets, he is out over $3,000 (the cost of the cruise for 2 people). Can anyone help him? If not, what kind of legal recourse does Sam have? Here are the relevant facts: UPS tracking number: S2856545758 The package is at the UPS distribution center at: 15 East Oregon Avenue Philadelphia, Pennsylvania Sam is willing to go there, but UPS "CUSTOMER SERVICE" IS TELLING HIM THAT NOBODY CAN TALK TO HIM BECAUSE THEY HAVE A LIMITED STAFF. I've used Federal Express and the USPS for package delivery and have always been able to pick up a package if I go down to the distribution center. The USPS has an ad about UPS NOT DELIVERING ON SATURDAY. THIS AD IS TRUE. Also, this is obviously a customer emergency and UPS has no way to bend the rules. WHY DO THEY HAVE A CUSTOMER SERVICE DEPARTMENT? My recommendation is: NEVER GO UPS. If you can get any information to Sam, his number is: 215-662-5383 Thank you for any help or advice you can give. Sincerely, Ira ------------------------------ End of persfin-digest V4 #115 *****************************
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